Privacy Policy

FunTickets.in is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

We collect information you provide when you:

• Register for an account
• Make a booking
• Contact customer service
• Subscribe to newsletters
• Submit reviews or feedback

This may include:

• Name, email address, phone number
• Username and password
• Payment information (processed securely)
• Booking preferences and history
• Communication data

1.2 Automatically Collected Information

We automatically collect:

• Device information (IP address, browser type, OS)
• Usage information (pages viewed, links clicked)
• Location information (based on IP address)
• Cookies and similar technologies

2. How We Use Your Information

2.1 Providing Services

• Processing and managing bookings
• Creating and managing accounts
• Facilitating payments
• Sending booking confirmations
• Providing customer support

2.2 Improving Our Platform

• Analyzing usage patterns
• Developing new features
• Personalizing your experience
• Testing and improving technology

2.3 Marketing Communications

• Sending promotional offers (with consent)
• Informing about new activities
• Conducting surveys
• Displaying relevant advertisements

2.4 Security and Compliance

• Detecting and preventing fraud
• Ensuring platform security
• Complying with legal obligations
• Resolving disputes

3. How We Share Your Information

3.1 Merchant Partners

We share necessary booking information with activity providers to fulfill your reservations.

3.2 Service Providers

We work with third-party service providers:

• Payment processing companies
• SMS, email, and WhatsApp gateway providers
• Cloud hosting services
• Analytics and data analysis providers
• Customer service platforms

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

4. Data Security

We implement security measures to protect your information:

• Encryption using SHA-256 and SSL technology
• Secure Socket Layer (SSL) for data transmission
• Regular security audits
• Access controls and authentication
• Employee training on data protection
• PCI-DSS compliant payment processing

5. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Analyze how you use our platform
• Personalize your experience
• Deliver relevant advertisements

You can control cookies through your browser settings.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your information through your account settings.

6.2 Deletion

You can request deletion of your account and data. We may retain certain information as required by law.

6.3 Marketing Opt-Out

You can opt out of promotional emails by:

• Clicking "unsubscribe" in our emails
• Updating preferences in account settings
• Contacting customer service

6.4 SMS Opt-Out

Reply STOP to any promotional SMS to opt out. Transactional SMS cannot be disabled.

7. Data Retention

• Account Information: Retained while account is active
• Booking Information: Retained for 7 years for compliance
• Payment Information: Not stored; retained by payment gateways
• Marketing Data: Until you unsubscribe
• Technical Data: Typically 2 years

8. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from children.

9. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of material changes via email or platform notification.

10. Contact Us

11. Legal Compliance

This Privacy Policy complies with applicable Indian data protection laws including:

• The Information Technology Act, 2000
• IT (Reasonable Security Practices) Rules, 2011
• Other applicable privacy regulations